M365 Backup
This is one of the most dangerous misconceptions in business IT: "We use Microsoft 365, so our data is safe."
It isn't.
Microsoft's responsibility ends at platform availability. They guarantee that Exchange Online, OneDrive, SharePoint, and Teams will be up and running. What happens to your data inside those services — that's on you.
Microsoft's own service agreement says it explicitly. They recommend that you use third-party backup solutions to protect your content. Most businesses never read that agreement. Most businesses don't have a backup.
Here's what that means in practice:
If an employee accidentally deletes a SharePoint site, Microsoft's recycle bin gives you 93 days. After that, it's gone. If a disgruntled employee wipes their mailbox on their last day, you have 30 days to recover it from the soft-delete window. After that, it's gone. If ransomware encrypts your OneDrive files and the encryption syncs through before you notice — Microsoft has no obligation to restore your data. And if your company is subject to a legal hold, GDPR data subject request, or regulatory audit and you can't produce email records from 18 months ago — you have a compliance problem with no technical solution.
What we protect
Exchange Online — Every email, calendar event, and contact. Full mailbox backup with point-in-time recovery. Restore a single email from six months ago or an entire mailbox from last Tuesday.
OneDrive — Every file, every version. If ransomware encrypts a user's files and the damage syncs to OneDrive, we roll back to the last clean version.
SharePoint — Sites, document libraries, lists, and permissions. Full site-level and item-level recovery.
Teams — Conversations, shared files, and channel data. The data that lives in Teams is often the data your company relies on most — and it's the least likely to be backed up.
What's included
Automated backups — Multiple daily snapshots of your entire Microsoft 365 environment. No manual intervention required. No scripts to maintain.
Encryption — Data encrypted in transit and at rest. Your backup is stored in a European data centre, separate from your production Microsoft 365 tenant — so a compromise of one doesn't compromise the other.
Granular recovery — Restore a single email, a single file, a single SharePoint item — or an entire user account. Recovery takes minutes, not days.
Retention policies — Configurable retention that meets your regulatory and business requirements. GDPR, NIS2, and industry-specific retention obligations are covered.
Compliance search — Search across all backed-up data for legal holds, eDiscovery, and audit requirements. Find the email from 2024 that your legal team needs — in seconds.
Monthly backup reports — Confirmation that your backups are running, how much data is protected, and any exceptions or failures. Written for leadership and compliance teams.
FAQ
"Doesn't Microsoft already back up our data?" No. Microsoft maintains infrastructure redundancy — meaning if their servers fail, your service stays online. But they do not protect your data against user deletion, malicious insiders, ransomware, or retention policy gaps. Their own documentation recommends third-party backup. We provide exactly that.
"How fast can you restore data?" Individual items — emails, files, calendar entries — are restored within minutes. Full mailbox or SharePoint site restores typically complete within a few hours depending on size. In an emergency, we prioritise your restore above all other work.
"Where is the backup stored?" In a European data centre, physically separate from your Microsoft 365 environment. This means a compromise of your Microsoft 365 tenant — whether through ransomware, account takeover, or administrative error — does not affect your backup. Your data stays sovereign and GDPR-compliant.
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