Managed Detection & Response (MDR)
A properly staffed internal Security Operations Centre requires, at minimum, six full-time analysts to provide 24/7 coverage. Add a SIEM platform, EDR licensing, threat intelligence feeds, incident response runbooks, and ongoing training — and you're looking at a minimum annual cost of €500,000 to €1 million. For a company with 50 to 200 employees, that's not feasible.
But the threats you face are the same threats that €1 billion enterprises face.
Ransomware gangs don't check your annual revenue before deploying their payload. Phishing campaigns don't filter by company size. In fact, mid-sized companies are disproportionately targeted precisely because attackers know you're less likely to have dedicated security operations.
MDR solves this by making SOC-grade detection and response available as a managed service — at a fraction of the cost of building it yourself.
What MDR actually is
MDR — Managed Detection & Response — is a managed security service where external analysts monitor your environment, investigate alerts, and respond to incidents on your behalf. Around the clock. Every day of the year.
This is not a tool you buy and configure yourself. It's not a dashboard you log into. It's a team of security professionals who treat your environment as their responsibility.
We integrate with your existing security tools — EDR, XDR, email security, identity providers, cloud platforms, firewalls — and ingest their telemetry into our detection platform. Our analysts apply threat intelligence, behavioural analytics, and manual investigation to every alert. When something is real, we act: isolate the compromised device, revoke the compromised credential, block the malicious IP, and contain the incident — before calling you.
The key distinction: most security products alert. MDR responds.
How an incident is handled
Alert generated — Our platform detects anomalous behaviour: an unusual login, a suspicious process chain, a data exfiltration pattern.
Triage (< 5 minutes) — An analyst reviews the alert, enriches it with context (user history, device posture, threat intelligence), and determines severity.
Investigation (< 15 minutes) — For confirmed threats, the analyst maps the scope: what was accessed, what was compromised, what's at risk.
Containment (immediate) — Compromised accounts are locked. Infected devices are isolated. Malicious connections are blocked. This happens before we contact you — because in security, minutes matter.
Notification — Your designated contact receives a clear incident brief: what happened, what we did, what's affected, and what you need to know.
Remediation & reporting — We guide you through cleanup, provide forensic evidence for regulatory reporting (GDPR breach notification, NIS2 incident reporting), and update detection rules to prevent recurrence.
What's included
24/7/365 monitoring — Human analysts watching your environment around the clock. Not just during European business hours — threats operate globally, and so does our coverage.
Threat investigation — Every alert is investigated to determine root cause, scope, and impact. We don't close alerts as "false positive" without verifying.
Active response — We contain threats on your behalf. Account lockouts, device isolation, IP blocking, session revocation — all executed in real time by our analysts.
Incident reports — Detailed post-incident reports that document the timeline, impact, containment actions, and remediation steps. Ready for your compliance team, your insurer, or your board.
Threat intelligence — We apply current threat intelligence to your environment. When a new campaign targets European financial services companies, we check your environment before the first alert fires.
Quarterly business reviews — Face-to-face (or video) reviews of your security posture, incident trends, and recommendations. This is where we align security operations with your business priorities.
FAQ
"What's the difference between MDR and just having EDR?" EDR is a tool. MDR is a service that includes people. EDR detects threats on endpoints. MDR takes those detections — plus alerts from your email, cloud, identity, and network — investigates them, and responds. Having EDR without MDR is like having security cameras with nobody watching the monitors.
"Do we lose control over our own environment?" No. You define the response playbooks. You decide what we can and can't do autonomously. Some clients authorise us to isolate devices immediately; others want us to call first. We tailor the engagement to your comfort level — but we always recommend authorising immediate containment for critical threats, because speed saves businesses.
"How quickly will you respond to an actual incident?" Our SLA for critical incidents is 15 minutes from detection to containment. In practice, most containment actions — account lockout, device isolation — happen within 5 minutes. We contact your team within 30 minutes with a full incident brief.
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